Shipping policy

1. Order Processing Time

1.1. Order Confirmation: You'll receive an order confirmation email right after placing your order.

 

1.2. Processing Time: Orders are typically processed within 3-7 business days, excluding weekends and holidays. Custom or made-to-order items may take longer, as indicated on the product page.

 

2.  Delivery Methods

2.1. Delivery is only available once placed during order checkout. 

 

2.2. Delivery days are Saturday 10 am to 2 pm only.

 

3. Shipping Costs & Delays

3.1.Delivery Charges: Costs are based on delivery method, destination, order weight, and size. You'll see the delivery cost before finalizing your purchase.

 

3.2. Shipping Delays: Unforeseen delays may occur due to high demand periods.

 

3.3. Shipping Communication: We'll keep you updated in case of significant delivery delays.

 

4. Address Accuracy

4.1. Address Information: Provide accurate location details during checkout to avoid delivery issues.

 

4.2. Address Changes: Contact us immediately if you need to change your delivery address after placing an order.

 

5. Returns and Refunds: There is no refund on custom orders. Replacements only if mistake is make on our end.

 

6. Contact Us: If you have any questions or need assistance, please contact our customer support team.

 

Trade name: The Creative Studio

Phone number: 2428010358

Email: thecreativeroom242@gmail.com

Physical address: Tonique Highway (location is only available once order is ready for pickup)

 

Thank you for choosing The Creative Studio! By shopping with The Creative Studio, you agree to our policies.